Monitoring and Consulting

Monitoring and Compliance Reports

ESRB Privacy Online conducts two reviews each year for every website it certifies while randomly checking members' apps to ensure their published privacy policy is accurate and up-to-date. A report is provided to each member summarizing our findings and action items, if any. This monitoring begins once an ESRB seal is assigned to a member company and continues throughout the membership term.

Spot Checks

ESRB staff also regularly checks members' privacy practices through spot checks. During a spot check, we submit fictitious user data at each information entry point. We then track the data to monitor how the website or app collects and uses that information. We also verify that such use adheres to the published privacy policy.

Dispute Resolution

We help member companies develop an internal dispute resolution program and offer our involvement as a mediator, if needed. Our Consumer Online Hotline is always available to consumers who have not satisfactorily resolved a privacy issue with a member company.

Consulting Services include:

Initial Compliance Review and Written Assessment regarding:

COPPA
CAN-SPAM
PIPEDA (Canada)
EU (if applicable)
Data breach/data security/data retention

Compliance Review and Policy Recommendations for:

Privacy policies (reconciliation with EULA, TOS, etc)
Engaging users under 13 years of age
Parental consent process
Online parental controls
Chat rooms/forums
Age gating
Online gaming
In-game chat
Mobile gaming and apps
Behavioral advertising and use of cookies
NAI guidelines
Social networking
Sweepstakes and contest rules
Registration pages and forms
E-mail and mobile (SMS/MMS) campaigns
Newsletters
Vetting third party vendor privacy policies identifying consistency or potential issues

Additional Services

Age/identity authentication services in partnership with Veratad Technologies
Translation services
Legal referrals outside of the U.S.